Frequently asked questions
What is the benefit to me of entering information into PhageWatch™?
We will supply you with relevant feedback such as testing results and recommendations that will benefit your production and help to reduce the risk of phage.
Does it matter what information and how I enter into PhageWatch™?
It does, very much. To be able to deliver useful data trends and benchmarks, we need data to be as consistent as possible and input into the assigned fields. If it is not, you will get wrong/less accurate recommendations. As an example; If you select that a sample is from “VAT sequence 1” and it is from “VAT sequence 28” the opportunity to get useful recommendations will be reduced.
Who is handling the information in PhageWatch™?
At Novonesis, we protect your data. Only relevant Novonesis personnel have access to the information in PhageWatch™ so we can best support you and deliver the results you need.
If you need anything, please contact your current sales representative and our hotline support at the email: [email protected].