The Technical Service Platform is a digital solution that enhances the interaction between customers and Chr. Hansen. The Technical Service Platform is an excellent tool whenever you need to optimize or innovate a product or simply troubleshoot a specific glitch in your process.
We know that product development and optimization require continuous effort. That's why we want to be the partner you turn to whenever you are thinking about launching a new product or want to optimize an existing one. Start your requests through the platform and have all of your information in one place.
Unexpected issues can be a challenge for any customer, but by using the Technical Service Platform you can troubleshoot, find the root cause and come up with solutions yourself or gain access to fast and reliable technical support.
One of the main benefits of using the Technical Service Platform is that you can have all your information in one place. All of your files, cases and previous communication are easily accessible within the platform. Use the chat functionality, involve relevant colleagues only in applicable cases and enhance productivity.
No need to search for emails anymore. The Technical Service Platform will gather all relevant information in one place so you can be more efficient in your day-to-day work.
Troubleshooting based on a database of your previous cases provides direct and quick access to knowledge even before connecting with our technical experts.
Involving all relevant internal and Chr. Hansen stakeholders makes collaboration smooth and easy with built-in chat functions, tracking, and all the relevant information available gathered in one place on the platform.
Your account manager will remain your central point of contact and support, but through the platform you can also communicate with Chr. Hansen's global network of technical experts and other sites within your organization.
Customer in EMEA
Customer in APAC
Customer in EMEA
... to get advice on what to do and use your experiences from previous similar issues to find solutions.
... to stay updated on the status of your samples and ensure a quick and reliable analysis of them.
... to ensure that all stakeholders are on the same page. You can see the description of the case and what has been agreed upon, giving all involved stakeholders the same relevant details.
